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Key Principles for Conflict Resolution in Managing People in Health and Social Care

Managing People in Health and Social Care573 views

Conflict resolution is an essential skill in managing people in the health and social care sector. It is important to address conflicts effectively to ensure a positive work environment and provide the best care for patients and clients. Here are some key principles for conflict resolution:

Principle Statistics
Effective Communication 70% of conflicts are due to poor communication
Active Listening 85% of conflicts can be resolved through active listening
Empathy 90% of conflicts are resolved when parties show empathy
Collaboration 75% of conflicts are resolved through collaboration

Skills Covered:

Effective Communication
Active Listening
Empathy
Collaboration
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