Online course
Certified Specialist Programme in Crisis Hotline Peer Support
Crisis Hotline Peer Support is a specialized training program designed for mental health professionals and volunteers working in crisis hotlines.

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This is an English qualification. All assignments must be completed in English. Your certificate will be issued in English.
Overview
Why enrol on this course?
Crisis Hotline Peer Support
is a specialized training program designed for mental health professionals and volunteers working in crisis hotlines.Peer support is a vital component of crisis intervention, and this program equips learners with the skills to provide effective support to callers in distress.
Through interactive modules and case studies, learners will gain a deeper understanding of crisis dynamics, trauma, and coping strategies.
Specialized training is essential for crisis hotline workers to navigate complex situations and provide empathetic support.
By the end of this program, learners will be equipped to provide high-quality peer support and make a meaningful difference in the lives of callers.
Explore the Certified Specialist Programme in Crisis Hotline Peer Support to learn more about this critical role and take the first step towards becoming a skilled crisis hotline worker.
Who it's for
Who is this course for?
| Ideal Audience for Certified Specialist Programme in Crisis Hotline Peer Support | Individuals working in crisis hotlines, mental health professionals, and those passionate about providing peer support to individuals experiencing mental health crises in the UK, where 1 in 4 people will experience a mental health issue each year (Mental Health Foundation, 2020), and 75% of people who experience a mental health crisis will not seek help due to feelings of shame or fear of stigma (Samaritans, 2020). |
| Key Characteristics: | Professionals working in crisis hotlines, mental health charities, and community organizations, who want to develop their skills in providing peer support to individuals experiencing mental health crises, and are committed to delivering high-quality, trauma-informed care. |
| Learning Objectives: | To equip learners with the knowledge, skills, and confidence to provide peer support to individuals experiencing mental health crises, and to promote a culture of understanding, empathy, and inclusivity in crisis hotlines and mental health settings. |
Course structure
Ten units.
About this course
About this course
At a glance
Key facts
This program focuses on building resilience, emotional intelligence, and crisis intervention skills, enabling participants to provide empathetic and supportive services to individuals in crisis.
Upon completion of the program, participants can expect to achieve the following learning outcomes:
- Develop a deeper understanding of crisis theory, models, and best practices in crisis hotline settings
- Acquire advanced skills in active listening, empathy, and crisis intervention
- Learn how to assess and manage crisis situations effectively
- Develop effective communication and interpersonal skills
- Understand the importance of self-care and stress management in a crisis hotline setting
The duration of the Certified Specialist Programme in Crisis Hotline Peer Support varies depending on the organization offering the program, but it typically ranges from 12 to 24 weeks.
The program is highly relevant to the mental health and social services industry, as it addresses the growing need for peer support services in crisis hotlines and other settings.
By completing this program, individuals can enhance their career prospects and contribute to the development of effective crisis hotline services that prioritize peer support and empathy.
The Certified Specialist Programme in Crisis Hotline Peer Support is also relevant to organizations seeking to improve their crisis response capabilities and provide more effective support to individuals in crisis.
Overall, the program offers a unique opportunity for individuals to develop the skills and knowledge needed to make a positive impact in crisis hotline settings and contribute to the well-being of individuals in crisis.
Why this course
Benefits of this qualification
Fees
Course fees.
- 2 months: £90
- 1 months: £140
Interest-free instalments are available. Fees and funding.
Student reviews
From learners at Healthcare Courses.
Great college, so much support and guidance from both tutors and admin. Excellent course content and fantastic support.
I can't recommend Healthcare Courses enough. Thank you to the team — it's been a pleasure.
FAQ
Questions about this course.
Do I need a work placement for the Certified Specialist Programme in Crisis Hotline Peer Support?
The course is studied online and the entry requirements do not list a work placement. Experience in a relevant setting can help with assignments; admissions can confirm before you enrol.
Who delivers this course
Regulated, and delivered online by us.
Certified Specialist Programme in Crisis Hotline Peer Support is delivered online by Healthcare Courses (UKPRN 10062390). Assessment is by written assignment, with no exams, and admissions support is available seven days a week.
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