Global Certificate Course in ITIL Specialist Service Management Tools
Global Certificate Course in ITIL Specialist Service Management Tools online with Healthcare Courses. Ofqual-regulated awarding body, Ofqual-regulated, 1 month.
ITIL is a globally recognized framework for service management, and this course is designed to equip learners with the skills to implement ITIL best practices in their organizations.
Delivered online by London School of International Business, the school behind Healthcare Courses. Ofqual-regulated qualifications with flexible payment plans and admissions support seven days a week.
Flexible payment plans available · Start studying online immediately after enrolment
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Why enrol on this course?
ITIL
is a globally recognized framework for service management, and this course is designed to equip learners with the skills to implement ITIL best practices in their organizations.Service Management Tools are a crucial aspect of ITIL, and this course focuses on providing hands-on experience with the tools used in service management.
Through interactive sessions and real-world examples, learners will gain a deep understanding of how to apply ITIL principles to improve service management processes.
Service Desk management, incident management, and problem management are some of the key topics covered in this course.
By the end of the course, learners will be able to design and implement effective service management tools and processes that align with ITIL standards.
If you're interested in learning more about ITIL and service management tools, explore this course and take the first step towards enhancing your skills in service management.
About this course
Who is this course for?
| Ideal Audience for ITIL Specialist Service Management Tools | IT professionals seeking to enhance their service management skills, particularly those in the UK, where 71% of IT service management professionals hold an ITIL certification (Source: ITIL Foundation), are the primary target audience for this course. |
| Key Characteristics | IT professionals with at least 2 years of experience in service management, preferably with a background in IT service management, are well-suited for this course. In the UK, 55% of IT service management professionals have a degree in a related field, such as computer science or information technology (Source: ITIL Foundation). |
| Career Goals | The course is designed to help IT professionals in the UK achieve ITIL Foundation certification, which can lead to career advancement opportunities, such as IT service manager or IT service analyst roles, with average salaries ranging from £40,000 to £60,000 per annum (Source: Indeed.co.uk). |
Key facts
This course is part of the ITIL Foundation program, which is widely recognized and adopted by organizations worldwide.
The learning outcomes of this course include understanding the service management lifecycle, service design, service transition, service operation, and continuous improvement.
Learners will gain hands-on experience with ITIL tools and techniques, including service catalog management, incident management, problem management, and change management.
The duration of the course is typically 12 weeks, with learners required to complete a series of assignments and assessments to demonstrate their understanding of the subject matter.
The course is highly relevant to the IT service management industry, with many organizations requiring their employees to hold ITIL certifications.
The ITIL Specialist Service Management Tools course is designed to provide learners with the skills and knowledge required to succeed in a variety of roles, including service desk manager, service desk analyst, and IT service manager.
Upon completion of the course, learners will be awarded a Global Certificate in ITIL Specialist Service Management Tools, which can be used to demonstrate their expertise to employers and clients.
The course is delivered through a combination of online and offline training, with learners required to complete a series of assignments and assessments to demonstrate their understanding of the subject matter.
The ITIL Specialist Service Management Tools course is a valuable investment for anyone looking to advance their career in IT service management, and is highly relevant to the IT service management industry.
Why this course?
Career path
Course information
Duration
The programme is available in 2 duration modes:
- 1 month
- 2 months
Course delivery
Online
Course content
• Service Level Management (SLM) •
• Incident Management (IM) •
• Problem Management (PM) •
• Change Management (CM) •
• Release and Deployment Management (RDM) •
• Service Desk Operations (SDO) •
• IT Service Continuity Management (ITSCM) •
• Service Validation and Testing (SVT) •
• Service Reporting (SR)
Assessment
Assessment is via assignment submission.
Fee structure
The fee for the programme is as follows:
- 1 month — Accelerated mode @ GBP £140
- 2 months — Standard mode @ GBP £90
Accreditation
Who delivers this course
- Qualification
- Global Certificate Course in ITIL Specialist Service Management Tools
- Delivered by
- London School of International Business (LSIB) · UKPRN 10062390
- Awarded by
- an Ofqual-regulated awarding body
- Assessment
- Written assignments, no exams
- Support
- Admissions team, 7 days a week
Your career in health & social care starts here
Flexible online study — enrol in minutes and begin when you are ready.