Postgraduate Certificate in Salesforce Live Agent
Boost your Salesforce skills with our Postgraduate Certificate in Live Agent, enhancing customer service and sales capabilities, and unlocking career growth opportunities Learn more today
Live Agent is a critical skill for Salesforce professionals, enabling them to deliver exceptional customer experiences.
Delivered online by London School of International Business, the school behind Healthcare Courses. Ofqual-regulated qualifications with flexible payment plans and admissions support seven days a week.
Flexible payment plans available · Start studying online immediately after enrolment
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Why enrol on this course?
Our Postgraduate Certificate in Salesforce Live Agent is designed for experienced Salesforce administrators and developers who want to enhance their skills in real-time customer service.
By mastering Live Agent, learners will gain the ability to handle complex customer interactions, resolve issues efficiently, and improve overall customer satisfaction.
With a focus on practical application and hands-on training, this program is ideal for those looking to upskill in a rapidly evolving industry.
Don't miss out on this opportunity to take your Salesforce career to the next level. Explore our Postgraduate Certificate in Salesforce Live Agent today and discover how you can deliver world-class customer service.
About this course
Who is this course for?
| Ideal Audience for Postgraduate Certificate in Salesforce Live Agent | Are you a UK-based sales professional looking to upskill and enhance your career prospects? |
| Key Characteristics: | You should be a UK resident with at least 2 years of sales experience, preferably in a customer-facing role. |
| Career Goals: | You aspire to become a Salesforce Live Agent, leveraging your skills to deliver exceptional customer experiences and drive business growth. |
| Prerequisites: | You should have a good understanding of CRM software, sales principles, and customer service skills. |
| Benefits: | Upon completion, you'll gain a Postgraduate Certificate in Salesforce Live Agent, enhancing your employability and career prospects in the UK sales industry. |
Key facts
This program is ideal for individuals who have a solid understanding of Salesforce and want to enhance their skills in customer service, sales, and account management.
Upon completion of the program, students can expect to gain a range of skills, including live agent skills, sales skills, and customer service skills, which are highly relevant to the Salesforce Live Agent role.
The program is designed to be completed in a short duration, typically 6-12 months, depending on the student's prior experience and the pace of study.
The Postgraduate Certificate in Salesforce Live Agent is highly relevant to the Salesforce industry, as it provides students with the skills and knowledge required to succeed in a live agent role.
The program is designed to be industry-recognized, and graduates can expect to be in high demand by top Salesforce employers.
The program is also designed to be flexible, with online and part-time study options available to accommodate students' busy schedules.
Overall, the Postgraduate Certificate in Salesforce Live Agent is an excellent choice for individuals who want to launch or advance their career in the Salesforce Live Agent role.
Why this course?
| Industry Demand | Number of Jobs |
|---|---|
| Salesforce Consultant | 2,500 |
| Customer Service Representative | 1,800 |
| Business Analyst | 1,200 |
Career path
Course information
Duration
The programme is available in 2 duration modes:
- 1 month
- 2 months
Course delivery
Online
Course content
• Salesforce Fundamentals •
• Salesforce Administrator Essentials •
• Salesforce Object Management •
• Salesforce Data Management •
• Salesforce Process Automation •
• Salesforce Integration with Third-Party Apps •
• Salesforce Reporting and Analytics •
• Salesforce Security and Governance •
• Salesforce Best Practices for Sales and Service
Assessment
Assessment is via assignment submission.
Fee structure
The fee for the programme is as follows:
- 1 month — Accelerated mode @ GBP £140
- 2 months — Standard mode @ GBP £90
Accreditation
Who delivers this course
- Qualification
- Postgraduate Certificate in Salesforce Live Agent
- Delivered by
- London School of International Business (LSIB) · UKPRN 10062390
- Awarded by
- an Ofqual-regulated awarding body
- Assessment
- Written assignments, no exams
- Support
- Admissions team, 7 days a week
Your career in health & social care starts here
Flexible online study — enrol in minutes and begin when you are ready.