Undergraduate Certificate in On-Board Services
Undergraduate Certificate in On-Board Services
Undergraduate Certificate in On-Board Services - Enhance your hospitality skills, gain industry insights, and boost career prospects with our…
On-board Services is designed for individuals seeking to launch or enhance their careers in the maritime industry. This Undergraduate Certificate program focuses on providing students with the…
Delivered online by London School of International Business, the school behind Healthcare Courses. Ofqual-regulated qualifications with tutor support and flexible payment plans.
Flexible payment plans available · Start studying online immediately after enrolment
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Why enrol on this course?
On-board Services
is designed for individuals seeking to launch or enhance their careers in the maritime industry. This Undergraduate Certificate program focuses on providing students with the necessary skills and knowledge to excel in on-board services roles.Through a combination of theoretical and practical training, students will gain a deep understanding of the principles and practices involved in on-board services, including hospitality, housekeeping, and customer service.
Some key areas of study include maritime law, safety procedures, and communication skills.
Graduates of this program will be well-equipped to secure entry-level positions on commercial vessels or progress to more senior roles within the industry.
If you're passionate about the maritime industry and want to start or advance your career in on-board services, explore this Undergraduate Certificate program further to discover how it can help you achieve your goals.
About this course
Who is this course for?
| Ideal Audience for Undergraduate Certificate in On-Board Services | Are you a young professional looking to kickstart your career in the hospitality industry? Do you have a passion for delivering exceptional customer experiences? If so, our Undergraduate Certificate in On-Board Services is perfect for you. |
| Key Characteristics: | Our ideal learners are typically 18-21 years old, with a strong interest in hospitality and customer service. They are eager to develop their skills and knowledge in on-board services, which is a rapidly growing sector in the UK, with over 200,000 jobs available (Source: ONS, 2020). |
| Career Goals: | Our learners aim to secure roles in the hospitality industry, such as cabin crew, flight attendants, or airport customer service representatives. With the UK's aviation industry employing over 240,000 people (Source: UK Civil Aviation Authority, 2022), the demand for skilled on-board services professionals is high. |
| Learning Style: | Our learners are motivated, enthusiastic, and enjoy learning through a combination of theoretical and practical training. They are also willing to commit to the program, which typically takes one year to complete, and are eager to develop their skills and knowledge in a supportive and interactive environment. |
Key facts
This program focuses on teaching students the essential skills required to provide high-quality on-board services, including customer service, conflict resolution, and team management.
Upon completion of the program, students will be able to demonstrate the following learning outcomes:
- Provide exceptional customer service in a fast-paced on-board environment
- Resolve conflicts and complaints in a professional and courteous manner
- Work effectively as part of a team to deliver high-quality on-board services
- Demonstrate a deep understanding of the on-board services industry and its trends and developments
The duration of the Undergraduate Certificate in On-Board Services is typically one year, with students completing a combination of theoretical and practical components.
The program is designed to be flexible and can be completed in a part-time or full-time mode, allowing students to balance their studies with work or other commitments.
The Undergraduate Certificate in On-Board Services is highly relevant to the airline and hospitality industries, where on-board services are a critical component of the passenger experience.
Graduates of the program can expect to secure employment in on-board roles, such as cabin crew, customer service representatives, or team leaders, and can also pursue further education and career advancement opportunities.
The program is taught by industry experts and is designed to provide students with the skills and knowledge required to succeed in the on-board services industry.
By completing the Undergraduate Certificate in On-Board Services, students can gain a competitive edge in the job market and launch a successful career in the on-board services industry.
Why this course?
| Year | On-Board Services Exports |
|---|---|
| 2015 | £3.4 billion |
| 2016 | £3.7 billion |
| 2017 | £4.1 billion |
| 2018 | £4.5 billion |
| 2019 | £4.8 billion |
| 2020 | £4.9 billion |
Career path
Course information
Duration
The programme is available in 2 duration modes:
- 1 month
- 2 months
Course delivery
Online
Entry requirements
Course content
Customer Service Skills
•
On-Boarding Process
•
Hospitality Industry Operations
•
Conflict Resolution Techniques
•
Communication Skills for Customer Service
•
Time Management and Productivity
•
Customer Relationship Management
•
On-Boarding Training Methods
•
Effective Communication in Customer Service
•
Service Recovery and Complaint Handling
Assessment
Assessment is via assignment submission.
Fee structure
The fee for the programme is as follows:
- 1 month — Accelerated mode @ GBP £140
- 2 months — Standard mode @ GBP £90
Accreditation
Who delivers this course
- Delivered by
- London School of International Business (LSIB) · UKPRN 10062390
- Awarded by
- an Ofqual-regulated awarding body
- Assessment
- Written assignments, no exams
- Support
- Personal tutor and admissions team, 7 days a week
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Flexible online study — enrol in minutes and begin when you are ready.